2017年浙江英语高考试卷

时间：2024-08-14 15:53:13 德豪2 高考英语

　　作为语言测试的一个部分的高考英语写作测试，因其本身的特殊性，很少有对其专门和系统的研究，为了尝试填补这项空白，下面是学习啦小编为你整理关于2017年浙江英语高考试卷的内容，希望大家喜欢!

　　2017年浙江英语高考试卷

　　第一部分英语知识运用(共两节，满分80分)

　　从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡该项涂黑。

　　1. -I’m sorry I didn’t make it to your party last night.

　　-- ______, I know you’re busy these days.

　　A. Of course B. No kidding C. That’s all night D. Don’t mention it

　　2. Experts think that ______recently discovered painting may be ______ Picsso.

　　A. the ;不填 B. a ;the C. a; 不填 D. the; a

　　3. Bats are surprisingly long lived creatures some ______a life span of around 20 years.

　　A. having B. had C. have D. to have

　　4. One Friday, we were packing to leave for a weekend away ______my daughter heard cries for help.

　　A. after B. while C. since D. when

　　5. I always wanted to do the job which I’d been trained ______.

　　A. on B. for C. by D. of

　　6. The school isn’t the one I really wanted to go to, but I suppose I’ll just have to ______it,

　　A. make the best of B. get away from C. keep an eye on D. catch up with

　　7. Since people are fond of humor, it is as well in conversation as _______ else.

　　A. anything B. something C. anywhere D. somewhere

　　8. English is a language shared by several diverse cultures, each of ______ uses it somewhat differently.

　　A. which B. what C. them D. those

　　9. The professor could tell by the _____ look in Maria’s eyes that she didn’t understand a single word of his lecture.

　　A. cold B. blank C. innocent D. fresh

　　10. A bank is the place ______ they lend you an umbrella in fair weather and ask for it back when it begins to rain.

　　A. when B. that C. where D. there

　　11. --- How’s your new babysitter?

　　--- We ______ ask for a better one. All our kids love her so much.

　　A. should B. might C. mustn’t D. couldn’t

　　12. He decided that he would drive all the way home instead of ______ at a hotel for the night.

　　A. putting down B. putting off C. putting on D. putting up

　　13. I’ve been writing this report ______ for the last two weeks, but it has to be handed in tomorrow.

　　A. finally B. immediately C. occasionally D. certainly

　　14. Even the best writers sometimes find themselves ______ for words.

　　A. lose B. lost C. to lose D. having lost

　　15. The manager was worried about the press conference his assistant ______ in his place but, luckily, everything was going on smoothly.

　　A. gave B. gives C. was giving D. had given

　　16. My schedule is very ______ right now, but I’ll try to fit you in.

　　A. tight B. short C. regular D. flexible

　　17. --- Can I come and have a look at your new house?

　　--- Yes, ______!

　　A. with pleasure B. I like it C. I quite agree D. by all means

　　18. Anyway, I can’t cheat him --- it’s against all my ______.

　　A. emotions B. principles C. regulations D. opinions

　　19. If they win the final tonight, the team are going to tour around the city ______ by their enthusiastic supporters.

　　A. being cheered B. be cheered C. to be cheered D. were cheered

　　20. – I don’t think I’ll be able to go mountain-climbing tomorrow.

　　-- ______?

　　A. And how B. How come C. How’s it going D. How about it

　　第二节：完形填空(共20小题;每小题1分，满分20分)

　　阅读下面短文，掌握其大意，然后从21~40各题所给的四个选项(A、B、C、D)中，选出最佳选项，并在答题纸选项标号涂黑。

　　Although I love my life, it hasn’t been a lot of fun as I’ve been ill for 28 years.

　　Music has always been a great love of mine and, in my 20s, when my 21 was more manageable , I 22 ten years as a professional singer in restaurants, playing and singing folk songs. 23 that was years ago and times have changed. 24 I live with mother on a country farm.

　　Two years ago, I decided that I would need to have some kind of extra work to 25 my disability pension (残疾抚恤金). 26 I needed to sleep in the afternoons, I was limited in my 27 . I decided that I would consider 28 to singing in restaurants.

　　My family are all musicians, so I was 29 when I went into our local music store. I explained that I wanted to sing again but using recorded karaoke music. I knew that discs were very expensive and I really didn’t have a lot of 30 to get started. And 31 you find only three to four songs out of ten on a disc that you can 32 use.

　　When I told the owner of the shop about my 33 ; he gave me a long thoughtful 34 . “This means a lot to you, doesn’t it?” he said. “Come with me.”

　　He led me 35 the crowded shop and to a bench with a large professional karaoke box on it. He placed his large hand 36 on his treasure and said, “I have 800 karaoke songs in here. You can take your 37 and I’ll record them for you. That should get you started.”

　　I 38 . Thanking him, I made a time with him to listen to all the songs and choose 39 that I could sing. I have come full circle with his help.

　　His 40 still warms my heart and makes me do just that bit extra, when I have the chance.

　　21. A. loneliness B. sadness C. tiredness D. sickness

　　22. A. set B. enjoyed C. kept D. shared

　　23. A. Gladly B. Eventually C. Unfortunately D. Surprisingly

　　24. A. Now B. Then C. Sometime D. Meanwhile

　　25. A. add up to B. make up for C. get rid of D. take advantage of

　　26. A. If B. As C. Though D. Before

　　27. A. movement B. condition C. choices D. positions

　　28. A. reaching out B. living up C. getting on D. going back

　　29. A. recognized B. interviewed C. found D. invited

　　30. A. money B. time C. energy D. knowledge

　　31. A. thus B. once C. seldom D. often

　　32. A. actually B. hardly C. nearly D. formerly

　　33. A. job B. family C. idea D. offer

　　34. A. face B. view C. look D. sight

　　35. A. over B. along C. towards D. through

　　36. A. unhappily B. lovingly C. pitifully D. gratefully

　　37. A. pick B. turn C. role D. step

　　38. A. had to cry B. ought to cry C. should have cried D. could have cried

　　39. A. more B. the ones C. few D. the rest

　　40. A. courage B. devotion C. kindness D. trust

　　第二部分：阅读理解(第一节20小题，第二节5小题;每小题2分，满分50分)

　　第一节：阅读下列材料，从每题所给的四个选项(A、B、C和D)中，选出最佳选项，并在答题纸该选项标号涂黑。

　　One evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote road in Wales. She got out to open a metal gate that blocked her path .That’s when she heard the whistle sounded by the driver of a train. Her Renault Clio was parked across a railway line. Seconds later, she watched the train drag her car almost a kilometre down the railway tracks.

　　Ceely’s near miss made the news because she blamed it on he GPS (导航仪). She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS, but it made no mention of the crossing. “I put my complete trust in the device and it led me right into the path of a speeding train,” she told the BBC.

　　Who is to blame here? Rick Stevenson, who tells Ceely’s story in his book When Machines Fail Us, points the finger at the limitations of technology. We put our faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And it’s not just GPS devices: Stevenson takes us on a tour of digital disasters involving everything from mobile phones to wireless keyboards.

　　The problem with his argument in the book is that it’s not clear why he only focuses on digital technology, while there may be a number of other possible causes. A map-maker might have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor singalling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the GPS equipment. But Stevenson doesn’t say.

　　It’s a problem that runs through the book. In a section on cars, Stevenson gives an account of the advanced techniques that criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in some parts of the country. He says that once again not all new locks have proved reliable. Perhaps, but maybe it’s also due to the shortage of policemen on the streets. Or changing social circumstances. Or some combination of these factors.

　　The game between humans and their smart devices is amusing and complex. It is shaped by economics and psychology and the cultures we live in. Somewhere in the mix of those forces there may be a way for a wiser use of technology.

　　If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thousands of years. They have probably been fooling us for just as long.

　　41.What did Paula Ceely think was the cause of her accident?

　　A. She was not familiar with the road.

　　B. It was dark and raining heavily then.

　　C. The railway workers failed to give the signal.

　　D. Her GPS device didn’t tell her about the crossing.

　　42.The phrase “near miss” (Paragraph 2) can best be replaced by______.

　　A. close hit B. heavy loss C. narrow escape D. big mistake

　　43. Which of the following would Rick Stevenson most probably agree with?

　　A. Modern technology is what we can’t live without.

　　B. Digital technology often falls short of our expectation.

　　C. Digital devices are more reliable than they used to be.

　　D. GPS error is not the only cause for Ceely’s accident.

　　44. In the writer’s opinion, Stevenson’s argument is _______.

　　A. one-sided B. reasonable C. puzzling D. well-based

　　45. What is the real concern of the writer of this article?

　　A. The major causes of traffic accidents and car thefts.

　　B. The relationship between human and technology.

　　C. The shortcomings of digital devices we use.

　　D. The human unawareness of technical problems.

　　第一部分英语知识运用(共两节，满分80分)

　　从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡该项涂黑。

　　1. -I’m sorry I didn’t make it to your party last night.

　　-- ______, I know you’re busy these days.

　　A. Of course B. No kidding C. That’s all night D. Don’t mention it

　　2. Experts think that ______recently discovered painting may be ______ Picsso.

　　A. the ;不填 B. a ;the C. a; 不填 D. the; a

　　3. Bats are surprisingly long lived creatures some ______a life span of around 20 years.

　　A. having B. had C. have D. to have

　　4. One Friday, we were packing to leave for a weekend away ______my daughter heard cries for help.

　　A. after B. while C. since D. when

　　5. I always wanted to do the job which I’d been trained ______.

　　A. on B. for C. by D. of

　　6. The school isn’t the one I really wanted to go to, but I suppose I’ll just have to ______it,

　　A. make the best of B. get away from C. keep an eye on D. catch up with

　　7. Since people are fond of humor, it is as well in conversation as _______ else.

　　A. anything B. something C. anywhere D. somewhere

　　8. English is a language shared by several diverse cultures, each of ______ uses it somewhat differently.

　　A. which B. what C. them D. those

　　9. The professor could tell by the _____ look in Maria’s eyes that she didn’t understand a single word of his lecture.

　　A. cold B. blank C. innocent D. fresh

　　10. A bank is the place ______ they lend you an umbrella in fair weather and ask for it back when it begins to rain.

　　A. when B. that C. where D. there

　　11. --- How’s your new babysitter?

　　--- We ______ ask for a better one. All our kids love her so much.

　　A. should B. might C. mustn’t D. couldn’t

　　12. He decided that he would drive all the way home instead of ______ at a hotel for the night.

　　A. putting down B. putting off C. putting on D. putting up

　　13. I’ve been writing this report ______ for the last two weeks, but it has to be handed in tomorrow.

　　A. finally B. immediately C. occasionally D. certainly

　　14. Even the best writers sometimes find themselves ______ for words.

　　A. lose B. lost C. to lose D. having lost

　　15. The manager was worried about the press conference his assistant ______ in his place but, luckily, everything was going on smoothly.

　　A. gave B. gives C. was giving D. had given

　　16. My schedule is very ______ right now, but I’ll try to fit you in.

　　A. tight B. short C. regular D. flexible

　　17. --- Can I come and have a look at your new house?

　　--- Yes, ______!

　　A. with pleasure B. I like it C. I quite agree D. by all means

　　18. Anyway, I can’t cheat him --- it’s against all my ______.

　　A. emotions B. principles C. regulations D. opinions

　　19. If they win the final tonight, the team are going to tour around the city ______ by their enthusiastic supporters.

　　A. being cheered B. be cheered C. to be cheered D. were cheered

　　20. – I don’t think I’ll be able to go mountain-climbing tomorrow.

　　-- ______?

　　A. And how B. How come C. How’s it going D. How about it

　　第二节：完形填空(共20小题;每小题1分，满分20分)

　　阅读下面短文，掌握其大意，然后从21~40各题所给的四个选项(A、B、C、D)中，选出最佳选项，并在答题纸选项标号涂黑。

　　Although I love my life, it hasn’t been a lot of fun as I’ve been ill for 28 years.

　　When I told the owner of the shop about my 33 ; he gave me a long thoughtful 34 . “This means a lot to you, doesn’t it?” he said. “Come with me.”

　　I 38 . Thanking him, I made a time with him to listen to all the songs and choose 39 that I could sing. I have come full circle with his help.

　　His 40 still warms my heart and makes me do just that bit extra, when I have the chance.

　　21. A. loneliness B. sadness C. tiredness D. sickness

　　22. A. set B. enjoyed C. kept D. shared

　　23. A. Gladly B. Eventually C. Unfortunately D. Surprisingly

　　24. A. Now B. Then C. Sometime D. Meanwhile

　　25. A. add up to B. make up for C. get rid of D. take advantage of

　　26. A. If B. As C. Though D. Before

　　27. A. movement B. condition C. choices D. positions

　　28. A. reaching out B. living up C. getting on D. going back

　　29. A. recognized B. interviewed C. found D. invited

　　30. A. money B. time C. energy D. knowledge

　　31. A. thus B. once C. seldom D. often

　　32. A. actually B. hardly C. nearly D. formerly

　　33. A. job B. family C. idea D. offer

　　34. A. face B. view C. look D. sight

　　35. A. over B. along C. towards D. through

　　36. A. unhappily B. lovingly C. pitifully D. gratefully

　　37. A. pick B. turn C. role D. step

　　38. A. had to cry B. ought to cry C. should have cried D. could have cried

　　39. A. more B. the ones C. few D. the rest

　　40. A. courage B. devotion C. kindness D. trust

　　第二部分：阅读理解(第一节20小题，第二节5小题;每小题2分，满分50分)

　　第一节：阅读下列材料，从每题所给的四个选项(A、B、C和D)中，选出最佳选项，并在答题纸该选项标号涂黑。

　　41.What did Paula Ceely think was the cause of her accident?

　　A. She was not familiar with the road.

　　B. It was dark and raining heavily then.

　　C. The railway workers failed to give the signal.

　　D. Her GPS device didn’t tell her about the crossing.

　　42.The phrase “near miss” (Paragraph 2) can best be replaced by______.

　　A. close hit B. heavy loss C. narrow escape D. big mistake

　　43. Which of the following would Rick Stevenson most probably agree with?

　　A. Modern technology is what we can’t live without.

　　B. Digital technology often falls short of our expectation.

　　C. Digital devices are more reliable than they used to be.

　　D. GPS error is not the only cause for Ceely’s accident.

　　44. In the writer’s opinion, Stevenson’s argument is _______.

　　A. one-sided B. reasonable C. puzzling D. well-based

　　45. What is the real concern of the writer of this article?

　　A. The major causes of traffic accidents and car thefts.

　　B. The relationship between human and technology.

　　C. The shortcomings of digital devices we use.

　　D. The human unawareness of technical problems.

　　46. What does the word “pump” mean in “He ran in every five minutes to pump me about the case”?

　　A. Talk with. B. Ask for information. C. Listen to. D. Provide with evidence.

　　47. When Sally says “The TV program kept pumping out commercials”, she may be______.

　　A. excited B. interested C. annoyed D. worried

　　48. What will the government most probably provide if it is engaged in a pump-priming program?

　　A. Sums of money. B. Raw materials. C. Human resources. D. Media support.

　　49. When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.

　　A. fluent and impressive B. logical and moving

　　C. informative and significant D. interesting and powerful

　　第一部分英语知识运用(共两节，满分80分)

　　从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡该项涂黑。

　　1. -I’m sorry I didn’t make it to your party last night.

　　-- ______, I know you’re busy these days.

　　A. Of course B. No kidding C. That’s all night D. Don’t mention it

　　2. Experts think that ______recently discovered painting may be ______ Picsso.

　　A. the ;不填 B. a ;the C. a; 不填 D. the; a

　　3. Bats are surprisingly long lived creatures some ______a life span of around 20 years.

　　A. having B. had C. have D. to have

　　4. One Friday, we were packing to leave for a weekend away ______my daughter heard cries for help.

　　A. after B. while C. since D. when

　　5. I always wanted to do the job which I’d been trained ______.

　　A. on B. for C. by D. of

　　6. The school isn’t the one I really wanted to go to, but I suppose I’ll just have to ______it,

　　A. make the best of B. get away from C. keep an eye on D. catch up with

　　7. Since people are fond of humor, it is as well in conversation as _______ else.

　　A. anything B. something C. anywhere D. somewhere

　　8. English is a language shared by several diverse cultures, each of ______ uses it somewhat differently.

　　A. which B. what C. them D. those

　　9. The professor could tell by the _____ look in Maria’s eyes that she didn’t understand a single word of his lecture.

　　A. cold B. blank C. innocent D. fresh

　　10. A bank is the place ______ they lend you an umbrella in fair weather and ask for it back when it begins to rain.

　　A. when B. that C. where D. there

　　11. --- How’s your new babysitter?

　　--- We ______ ask for a better one. All our kids love her so much.

　　A. should B. might C. mustn’t D. couldn’t

　　12. He decided that he would drive all the way home instead of ______ at a hotel for the night.

　　A. putting down B. putting off C. putting on D. putting up

　　13. I’ve been writing this report ______ for the last two weeks, but it has to be handed in tomorrow.

　　A. finally B. immediately C. occasionally D. certainly

　　14. Even the best writers sometimes find themselves ______ for words.

　　A. lose B. lost C. to lose D. having lost

　　15. The manager was worried about the press conference his assistant ______ in his place but, luckily, everything was going on smoothly.

　　A. gave B. gives C. was giving D. had given

　　16. My schedule is very ______ right now, but I’ll try to fit you in.

　　A. tight B. short C. regular D. flexible

　　17. --- Can I come and have a look at your new house?

　　--- Yes, ______!

　　A. with pleasure B. I like it C. I quite agree D. by all means

　　18. Anyway, I can’t cheat him --- it’s against all my ______.

　　A. emotions B. principles C. regulations D. opinions

　　19. If they win the final tonight, the team are going to tour around the city ______ by their enthusiastic supporters.

　　A. being cheered B. be cheered C. to be cheered D. were cheered

　　20. – I don’t think I’ll be able to go mountain-climbing tomorrow.

　　-- ______?

　　A. And how B. How come C. How’s it going D. How about it

　　第二节：完形填空(共20小题;每小题1分，满分20分)

　　阅读下面短文，掌握其大意，然后从21~40各题所给的四个选项(A、B、C、D)中，选出最佳选项，并在答题纸选项标号涂黑。

　　Although I love my life, it hasn’t been a lot of fun as I’ve been ill for 28 years.

　　When I told the owner of the shop about my 33 ; he gave me a long thoughtful 34 . “This means a lot to you, doesn’t it?” he said. “Come with me.”

　　I 38 . Thanking him, I made a time with him to listen to all the songs and choose 39 that I could sing. I have come full circle with his help.

　　His 40 still warms my heart and makes me do just that bit extra, when I have the chance.

　　21. A. loneliness B. sadness C. tiredness D. sickness

　　22. A. set B. enjoyed C. kept D. shared

　　23. A. Gladly B. Eventually C. Unfortunately D. Surprisingly

　　24. A. Now B. Then C. Sometime D. Meanwhile

　　25. A. add up to B. make up for C. get rid of D. take advantage of

　　26. A. If B. As C. Though D. Before

　　27. A. movement B. condition C. choices D. positions

　　28. A. reaching out B. living up C. getting on D. going back

　　29. A. recognized B. interviewed C. found D. invited

　　30. A. money B. time C. energy D. knowledge

　　31. A. thus B. once C. seldom D. often

　　32. A. actually B. hardly C. nearly D. formerly

　　33. A. job B. family C. idea D. offer

　　34. A. face B. view C. look D. sight

　　35. A. over B. along C. towards D. through

　　36. A. unhappily B. lovingly C. pitifully D. gratefully

　　37. A. pick B. turn C. role D. step

　　38. A. had to cry B. ought to cry C. should have cried D. could have cried

　　39. A. more B. the ones C. few D. the rest

　　40. A. courage B. devotion C. kindness D. trust

　　第二部分：阅读理解(第一节20小题，第二节5小题;每小题2分，满分50分)

　　第一节：阅读下列材料，从每题所给的四个选项(A、B、C和D)中，选出最佳选项，并在答题纸该选项标号涂黑。

　　41.What did Paula Ceely think was the cause of her accident?

　　A. She was not familiar with the road.

　　B. It was dark and raining heavily then.

　　C. The railway workers failed to give the signal.

　　D. Her GPS device didn’t tell her about the crossing.

　　42.The phrase “near miss” (Paragraph 2) can best be replaced by______.

　　A. close hit B. heavy loss C. narrow escape D. big mistake

　　43. Which of the following would Rick Stevenson most probably agree with?

　　A. Modern technology is what we can’t live without.

　　B. Digital technology often falls short of our expectation.

　　C. Digital devices are more reliable than they used to be.

　　D. GPS error is not the only cause for Ceely’s accident.

　　44. In the writer’s opinion, Stevenson’s argument is _______.

　　A. one-sided B. reasonable C. puzzling D. well-based

　　45. What is the real concern of the writer of this article?

　　A. The major causes of traffic accidents and car thefts.

　　B. The relationship between human and technology.

　　C. The shortcomings of digital devices we use.

　　D. The human unawareness of technical problems.

　　46. What does the word “pump” mean in “He ran in every five minutes to pump me about the case”?

　　A. Talk with. B. Ask for information. C. Listen to. D. Provide with evidence.

　　47. When Sally says “The TV program kept pumping out commercials”, she may be______.

　　A. excited B. interested C. annoyed D. worried

　　48. What will the government most probably provide if it is engaged in a pump-priming program?

　　A. Sums of money. B. Raw materials. C. Human resources. D. Media support.

　　49. When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.

　　A. fluent and impressive B. logical and moving

　　C. informative and significant D. interesting and powerful

　　In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.

　　It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.

　　New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the “phone rage”---- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.

　　“Many people do not like talking to machines,” says Dr, Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then. The aim is to make the customer feel they know you and that you can trust them – the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

　　Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.

　　Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).

　　Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.

　　For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

　　British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

　　Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.

　　50. We can learn from Paragraph 2 that _______.

　　A. complaining customers are hard to satisfy

　　B. unsatisfied customers receive better service

　　C .satisfied customers catch more attention

　　D. well-treated customers promote business

　　51. The writer mentions “phone rage”(Paragraph 3)to show that ________.

　　A. customers often use phones to express their anger

　　B. people still prefer to buy goods online

　　C. customer care becomes more demanding

　　D. customers rely on their phones to obtain services

　　52. What does the writer recommend to create customer delight?

　　A. Calling customers regular. B. Gibing a “thank you “note..

　　C. Delivering a quicker service. D. Promising more gifts.

　　53. If a manager should show his empathy (Paragraph 6), what would be probably say?

　　A. “I know how upset you must be.” B. “I appreciate your understanding.”

　　C. “I’m sorry for the delay.” D. “I know it’s our fault.”

　　54. Customer delight is important for airlines because ________.

　　A. their telephone style remains unchanged

　　B. they are more likely to meet with complaints

　　C. the services cost them a lot of money

　　D. the policies can be applied to their staff

　　55. Which of the following is conveyed in this article?

　　A. Face-to –face service creates comfortable feelings among customers.

　　B. Companies that promise more will naturally attract more customers.

　　C. A company should promise less but do more in a competitive market.

　　D. Customer delight is more important for air lines then for banks.

　　第一部分英语知识运用(共两节，满分80分)

　　从A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡该项涂黑。

　　1. -I’m sorry I didn’t make it to your party last night.

　　-- ______, I know you’re busy these days.

　　A. Of course B. No kidding C. That’s all night D. Don’t mention it

　　2. Experts think that ______recently discovered painting may be ______ Picsso.

　　A. the ;不填 B. a ;the C. a; 不填 D. the; a

　　3. Bats are surprisingly long lived creatures some ______a life span of around 20 years.

　　A. having B. had C. have D. to have

　　4. One Friday, we were packing to leave for a weekend away ______my daughter heard cries for help.

　　A. after B. while C. since D. when

　　5. I always wanted to do the job which I’d been trained ______.

　　A. on B. for C. by D. of

　　6. The school isn’t the one I really wanted to go to, but I suppose I’ll just have to ______it,

　　A. make the best of B. get away from C. keep an eye on D. catch up with

　　7. Since people are fond of humor, it is as well in conversation as _______ else.

　　A. anything B. something C. anywhere D. somewhere

　　8. English is a language shared by several diverse cultures, each of ______ uses it somewhat differently.

　　A. which B. what C. them D. those

　　9. The professor could tell by the _____ look in Maria’s eyes that she didn’t understand a single word of his lecture.

　　A. cold B. blank C. innocent D. fresh

　　10. A bank is the place ______ they lend you an umbrella in fair weather and ask for it back when it begins to rain.

　　A. when B. that C. where D. there

　　11. --- How’s your new babysitter?

　　--- We ______ ask for a better one. All our kids love her so much.

　　A. should B. might C. mustn’t D. couldn’t

　　12. He decided that he would drive all the way home instead of ______ at a hotel for the night.

　　A. putting down B. putting off C. putting on D. putting up

　　13. I’ve been writing this report ______ for the last two weeks, but it has to be handed in tomorrow.

　　A. finally B. immediately C. occasionally D. certainly

　　14. Even the best writers sometimes find themselves ______ for words.

　　A. lose B. lost C. to lose D. having lost

　　15. The manager was worried about the press conference his assistant ______ in his place but, luckily, everything was going on smoothly.

　　A. gave B. gives C. was giving D. had given

　　16. My schedule is very ______ right now, but I’ll try to fit you in.

　　A. tight B. short C. regular D. flexible

　　17. --- Can I come and have a look at your new house?

　　--- Yes, ______!

　　A. with pleasure B. I like it C. I quite agree D. by all means

　　18. Anyway, I can’t cheat him --- it’s against all my ______.

　　A. emotions B. principles C. regulations D. opinions

　　19. If they win the final tonight, the team are going to tour around the city ______ by their enthusiastic supporters.

　　A. being cheered B. be cheered C. to be cheered D. were cheered

　　20. – I don’t think I’ll be able to go mountain-climbing tomorrow.

　　-- ______?

　　A. And how B. How come C. How’s it going D. How about it

　　第二节：完形填空(共20小题;每小题1分，满分20分)

　　阅读下面短文，掌握其大意，然后从21~40各题所给的四个选项(A、B、C、D)中，选出最佳选项，并在答题纸选项标号涂黑。

　　Although I love my life, it hasn’t been a lot of fun as I’ve been ill for 28 years.

　　When I told the owner of the shop about my 33 ; he gave me a long thoughtful 34 . “This means a lot to you, doesn’t it?” he said. “Come with me.”

　　I 38 . Thanking him, I made a time with him to listen to all the songs and choose 39 that I could sing. I have come full circle with his help.

　　His 40 still warms my heart and makes me do just that bit extra, when I have the chance.

　　21. A. loneliness B. sadness C. tiredness D. sickness

　　22. A. set B. enjoyed C. kept D. shared

　　23. A. Gladly B. Eventually C. Unfortunately D. Surprisingly

　　24. A. Now B. Then C. Sometime D. Meanwhile

　　25. A. add up to B. make up for C. get rid of D. take advantage of

　　26. A. If B. As C. Though D. Before

　　27. A. movement B. condition C. choices D. positions

　　28. A. reaching out B. living up C. getting on D. going back

　　29. A. recognized B. interviewed C. found D. invited

　　30. A. money B. time C. energy D. knowledge

　　31. A. thus B. once C. seldom D. often

　　32. A. actually B. hardly C. nearly D. formerly

　　33. A. job B. family C. idea D. offer

　　34. A. face B. view C. look D. sight

　　35. A. over B. along C. towards D. through

　　36. A. unhappily B. lovingly C. pitifully D. gratefully

　　37. A. pick B. turn C. role D. step

　　38. A. had to cry B. ought to cry C. should have cried D. could have cried

　　39. A. more B. the ones C. few D. the rest

　　40. A. courage B. devotion C. kindness D. trust

　　第二部分：阅读理解(第一节20小题，第二节5小题;每小题2分，满分50分)

　　第一节：阅读下列材料，从每题所给的四个选项(A、B、C和D)中，选出最佳选项，并在答题纸该选项标号涂黑。

　　41.What did Paula Ceely think was the cause of her accident?

　　A. She was not familiar with the road.

　　B. It was dark and raining heavily then.

　　C. The railway workers failed to give the signal.

　　D. Her GPS device didn’t tell her about the crossing.

　　42.The phrase “near miss” (Paragraph 2) can best be replaced by______.

　　A. close hit B. heavy loss C. narrow escape D. big mistake

　　43. Which of the following would Rick Stevenson most probably agree with?

　　A. Modern technology is what we can’t live without.

　　B. Digital technology often falls short of our expectation.

　　C. Digital devices are more reliable than they used to be.

　　D. GPS error is not the only cause for Ceely’s accident.

　　44. In the writer’s opinion, Stevenson’s argument is _______.

　　A. one-sided B. reasonable C. puzzling D. well-based

　　45. What is the real concern of the writer of this article?

　　A. The major causes of traffic accidents and car thefts.

　　B. The relationship between human and technology.

　　C. The shortcomings of digital devices we use.

　　D. The human unawareness of technical problems.

　　46. What does the word “pump” mean in “He ran in every five minutes to pump me about the case”?

　　A. Talk with. B. Ask for information. C. Listen to. D. Provide with evidence.

　　47. When Sally says “The TV program kept pumping out commercials”, she may be______.

　　A. excited B. interested C. annoyed D. worried

　　48. What will the government most probably provide if it is engaged in a pump-priming program?

　　A. Sums of money. B. Raw materials. C. Human resources. D. Media support.

　　49. When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____.

　　A. fluent and impressive B. logical and moving

　　C. informative and significant D. interesting and powerful

　　British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

　　50. We can learn from Paragraph 2 that _______.

　　A. complaining customers are hard to satisfy

　　B. unsatisfied customers receive better service

　　C .satisfied customers catch more attention

　　D. well-treated customers promote business

　　51. The writer mentions “phone rage”(Paragraph 3)to show that ________.

　　A. customers often use phones to express their anger

　　B. people still prefer to buy goods online

　　C. customer care becomes more demanding

　　D. customers rely on their phones to obtain services

　　52. What does the writer recommend to create customer delight?

　　A. Calling customers regular. B. Gibing a “thank you “note..

　　C. Delivering a quicker service. D. Promising more gifts.

　　53. If a manager should show his empathy (Paragraph 6), what would be probably say?

　　A. “I know how upset you must be.” B. “I appreciate your understanding.”

　　C. “I’m sorry for the delay.” D. “I know it’s our fault.”

　　54. Customer delight is important for airlines because ________.

　　A. their telephone style remains unchanged

　　B. they are more likely to meet with complaints

　　C. the services cost them a lot of money

　　D. the policies can be applied to their staff

　　55. Which of the following is conveyed in this article?

　　A. Face-to –face service creates comfortable feelings among customers.

　　B. Companies that promise more will naturally attract more customers.

　　C. A company should promise less but do more in a competitive market.

　　D. Customer delight is more important for air lines then for banks.

　　It was Saturday. As always, it was a busy one, for “Six days shall you labor and all your work” was taken seriously back then. Outside, Father and Mr. Patrick next door were busy chopping firewood. Inside their own houses, Mother and Mrs. Patrick were engaged in spring cleaning.

　　Somehow the boys had slipped away to the back lot with their kites. Now, even at the risk of having Brother caught to beat carpets, they had sent him to the kitchen for more string(线). It seemed there was no limit to the heights to which kites would fly today.

　　My mother looked at the sitting room, its furniture disordered for a thorough sweeping. Again she cast a look toward the window. “Come on, girls! Let’s take string to the boys and watch them fly the kites a minute.”

　　On the way we met Mrs. Patric, laughing guiltily as if she were doing something wrong, together with her girls.

　　There never was such a day for flying kites! We played all our fresh string into the boys’ kites and they went up higher and higher. We could hardly distinguish the orange-colored spots of the kites. Now and then we slowly pulled one kite back, watching it dancing up and down in the wind, and finally bringing it down to earth, just for the joy of sending it up again.

　　Even our fathers dropped their tools and joined us. Our mothers took their turn, laughing like schoolgirls. I think we were all beside ourselves. Parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies. “Perhaps it’s like this in the kingdom of heaven,” I thought confusedly.

　　It was growing dark before we all walked sleepily back to the housed. I suppose we had some sort of supper. I suppose there must have been surface tidying-up, for the house on Sunday looked clean and orderly enough. The strange thing was, we didn’t mention that day afterward. I felt a little embarrassed. Surely none of the others had been as excited as I. I locked the memory up in that deepest part of me where we keep “the things that cannot be and yet they are.”

　　The years went on, then one day I was hurrying about my kitchen in a city apartment, trying to get some work out of the way while my three-year-old insistently cried her desire to “go park, see duck.”

　　“I can’t go!” I said. “I have this and this to do, and when I’m through I’ll be too tired to walk that far.”

　　My mother, who was visiting us, looked up from the peas she was shelling. “It’s a wonderful day,” she offered, “really warm, yet there’s a fine breeze. Do you remember that day we flew kites?”

　　I stopped in my dash between stove and sink. The locked door flew open and with it a rush of memories. “Come on,” I told my little girl. “You’re right, it’s too good a day to miss.”

　　Another decade passed. We were in the aftermath(余波) of a great war. All evening we had been asking our returned soldier, the youngest Patrick Boy, about his experiences as a prisoner of war. He had talked freely, but now for a long time he had been silent. What was he thinking of --- what dark and horrible things?

　　“Say!” A smile sipped out from his lips. “Do you remember --- no, of course you wouldn’t. It probably didn’t make the impression on you as it did on me.”

　　I hardly dared speak. “Remember what?”

　　“I used to think of that day a lot in POW camp (战俘营), when things weren’t too good. Do you remember the day we flew the kites?”

　　56. Mrs. Patrick was laughing guiltily because she thought________.

　　A. she was too old to fly kites B. her husband would make fun of her

　　C. she should have been doing her how D. supposed to the don’t game

　　57. By “we were all beside ourselves writer means that they all ________.

　　A. felt confused B. went wild with joy C. looked on D. forgot their fights

　　58. What did the think after the kite-flying?

　　A. The boys must have had more fun than the girls.

　　B. They should have finished their work before playing.

　　C. Her parents should spend more time with them.

　　D. All the others must have forgotten that day.

　　59. Why did the writer finally agree to take her little girl for an outing?

　　A. She suddenly remembered her duty as a mother.

　　B. She was reminded of the day they flew kites.

　　C. She had finished her work in the kitchen.

　　D. She thought it was a great day to play outside.

　　60. The youngest Patrick boy is mentioned to show that ______.

　　A. the writer was not alone in treasuring her fond memories

　　B. his experience in POW camp threw a shadow over his life

　　C. childhood friendship means so much to the writer

　　D. people like him really changed a lot after the war

　　第二节：下面文章中有5处(第61~65题)需要添加小标题。请从以下选项(A、B、C、D、E和F)中选出符合各段意思的小标题，并在答题纸相应选项的标号涂黑。选项中有一项是多余选项。

　　A. Leadership

　　B. Conflict Solving

　　C. Open Communication

　　D. Respect to All Team Members

　　E. Measuring Progress against Goals

　　F. Common Goals with Challenging Target

　　Team Building Means More Than Throwing a Few People Together

　　“Teamworking” is found every where within just about every organization. You can’t get away from “teams” that are supposed to be able to create something that is greater that the sum of its parts. Or so the theory goes.

　　There are five measures that need to be taken before you can get the most out of a team:

　　61._______

　　There must be a clear reason for the team to exist. And all the members should realize the value and significance of what they are going to do. What they are hoping to achieve should be something achievable but at the same time tough and inspiring enough to attract the members and keep their motivation alive. What is more, they should also be well prepared for the possible difficulties they may come across in the process.

　　62.______

　　Team members must be able to express their opinions freely without fear of being criticized, and they must have the feeling that their suggestions will be taken seriously. This is an important point because the team may need to resolve some complex or thorny issues. For example, it may discuss a sensitive topic. Should they keep their conclusion within the team or share it with other employees? This is an issue in itself that all the members should agree on and frank discussion is required.

　　63._______

　　It is easy to think that a junior team member may have less to contribute than more experienced ones. This is not only demoralizing or discouraging, it also makes no sense ---- people that have nothing to contribute. Should not have been selected for the team in the first place. Since they have become members of your team, you need to make sure that each of them has an opportunity to add his or her thoughts to discussions.

　　64.________

　　Disagreements are natural and, in fact, debate and discussion should be encouraged. A team made up only of “yes men” can make disastrous decisions that few people honestly agreed with in the first place. Consequently, there should be rules on how lengthy disagreements should be handled. For example, team meetings may not be the most appropriate place for a discussion that involves only two people, so “under-the-table” method may be effective.

　　65______

　　Most high-performing teams are well organized, A good organizer should be able to play to individuals’ strengths and help them overcome their weaknesses. It should be someone who can act as a promoter and a constant reminder of what the team needs to achieve. He must, above all, be skilled in sharing responsibility and setting tasks to others, coaching them to achieve tasks, and providing constructive feedback on how the tasks went.

　　Team building isn’t as simple as just throwing a few people together. It requires much more, but motivating people is most essential. Successful teamworking is not marked by how much progress the team makes toward its goals, but by how confidently each of its members completes his or her assigned tasks with a sense of achievement and pride.

　　非选择题部分(共40分)

　　注意事项：

　　用黑色字迹的签字笔或钢笔将答案写在答题纸上，不能答在试卷上。

　　第三部分：写作(共两节，满分40分)

　　第一节：短文改错(共10小题;每小题1分，满分10分)

　　下面短文中有10处语言错误。请在有错误的地方增加、删除或修改某个单词。

　　增加：在缺词处加一个漏字符号(∧)，并在其下面写上该加的词。

　　删除：把多余的词用斜线(\)划掉。

　　修改：在错的词下划一横线，并在该词下面写上修改后的词。

　　注意：1.每处错误及其修改均仅限一词。

　　2.只允许修改10处，多者(从第11除起)不计分。

　　例如：

　　It was very nice to get your invitation to spend ∧weekend with you. Luckily I was

　　The am

　　completely free then, so I’ll to say “yes”, I’ll arrive in Bristol at around 8:00 p.m in Friday

　　evening.

　　I was playing at my cousin house. Since his family was rich than mine, he had more toys than I did. There was one on particular I’d always wanted. I put into my pocket when he wasn’t looking. I guessed, even at that age, I would never be able to enjoy to playing with the toy or faced my cousin again; I would always know I’d done something wrong. Late on, my aunt drove me home. When she dropped me off, I pulled out the toy slow and gave it back. She knows what had happened, but she thanked me and ever mentioned it again.

　　第二节、书面表达(满分30分)

　　假设你是高中生李越，有感于校园中存在的随意涂写(to scribble)和乱丢垃圾(to litter)的行为，请用英语给校长写一封100-120个词的信。信中应包括以下内容：

　　1.说明写信目的;

　　2.对这些行为进行批评;

　　3.提出建议

　　注意：信的抬头、落款及信的第一句已给出(不计词数)。

　　June 8, 2011

　　Headmaster,

　　I’m Li Yue, a student from Class 1, Senior Ⅱ.______________________________________

　　___________________________________________________________________________

　　Your faithfully,

　　Li Yue

　　2017年浙江英语高考试卷答案

　　1、【答案】C

　　2、【答案】D

　　3、【答案】A

　　/4、【答案】D

　　5、【答案】B

　　6、【答案】A

　　7、【答案】A

　　8、【答案】A

　　9、【答案】C

　　10、【答案】C

　　11、【答案】D

　　12、【答案】D

　　13、【答案】C

　　14、【答案】B

　　15、【答案】D

　　16、【答案】A

　　17、【答案】D

　　18、【答案】B

　　19、【答案】C

　　20、【答案】B

　　21题，属于上文提示法，首句中出现ill，此选项应是ill的同义表达，故选D.sickness。

　　22题，属于上文提示法，上句出现病情可以manageable，所以作者应该是享受那段过去的美好时光，故选B.enjoyed。此选项在2009年全国一卷完形填空部分第41题出现过，且也为正确选项。

　　23题，属于下文解释法，下文出现发生改变，结合首句作者生病，可推出作者表达的是不幸的情绪，故选C.unfortunately。此选项为高考完形填空中的的高频选项。

　　24题，属于转折对比法，上文出现yearsago和changed，因此推出此题应回归现实，故选A.now。此选项在2009年浙江卷完形填空部分第37题出现过，且也为正确选项。

　　25题，属于固定搭配法，addupto总计，makeupfor弥补，补偿，getridof处理，摆脱，takeadvantageof利用，此题应选B.makeupfor。此选项考生不应陌生，2009年浙江卷完形填空部分第21题D选项曾出现过此词，可见背历年考题中的选项部分的重要性。

　　26题，属于逻辑关系法，此法多用于句子与句子之间，解决连词的问题。此题因为作者下午需要睡觉，所以受到限制。故选B.As。

　　27题，属于上文解释法，第三段首句提到作者打算做某事，但由于病情，下午需要睡觉，所以选择受限，故选C.choices。

　　28题，属于前后照应法，上文提到过几年之前唱歌的事实，此处再次出现要去唱歌，故选D.goingback。

　　29题，属于中文代入法，全家都是音乐家，所以走进音像店会被认出，故选A.recognized。

　　30题，属于AandB法，这是并列结构，要求前后词性与词义要相似，几乎在每年的高考完形中都会考查这个知识点。本题and之前说东西很贵，之后理应推出没有足够的钱，故选A.money。

　　31题，属于反义多一对，即四个选项中有一组反义词，答案多在这组反义词中出现。此题C和D构成反义结构，根据文章信息，故选D.often。

　　32题，属于中文代入法，实际上一张光盘里的十首歌也只有三/四首可以用，故选A.actually。

　　33题，属于上文提示法，上文中作者有提到过想再次唱歌的这个想法，故选C.idea。

　　34题，属于同义辨析法，此考查点多在四级考试完形填空部分中出现，在2008年高考英语浙江卷第26题也曾考查过，当年的难度系数约为0.32。此题中的B.view强调的是眺望风景，C.look强调看的眼神，D.sight强调视力，本文店主深深地看了作者，属于眼神之间的交流，故选C.look。

　　35题，属于固定搭配法，店主带领作者穿过拥挤的店铺，从空间穿过，故选D.through。

　　36题，属于感情色彩法，此法多用于解决形容词或副词。下文出现treasure，因此可以推出店主对自己的宝物爱不释手，心爱地触摸，故选B.lovingly。

　　37题，属于固定搭配法，takeyourpick，美国俚语，随你挑选的意思，故选A.pick。

　　38题，属于语法识别法，近几年高考完形填空部分逐步淡化语法点考查，一般只会涉及一道。C.shouldhavecried,本应该做的事情而没有做，放在原文中过于牵强，而本题是作者受到店主的感激，非常感动，本可以哭但没有哭，故选D.couldhavecried。

　　39题，属于寻找重复法，31题与32题之前曾出现onlythreetofoursongs...canuse，对应...couldsing,故选B.theones。

　　40题，属于主旨概况法，即所选选项要与原文中心相一致。本文详细描述店主对作者的帮助，店主的善举感动作者，故选C.kindness。

　　41.答案D。主人翁对这件事情发表的原因，我们因为着重关注第二段。她完全依靠GPS帮她引路，但是这个高科技居然把她带到了火车铁轨上，害得她险些送命。根据第二段最后一个话得出。C答案，主人翁没有提到，B 选项是天气影响因素，并不是造成此次事件的主要原因。A 很有迷惑性，但是我们仔细想一下，既然使用GPS，说明她本来就对路线不熟，才会借助高科技。

　　42. 答案C。GPS把她带到了飞速运行的火车线路上，这是一次非常危险的经历，但是她并没有发生意外，算是死里逃生，near miss， narrow escape表达的就是这层含义。其实根据第一段最后一句the train drag her car almost a kilometer down the railway tracks，火车拖着她的车差点就进入铁轨了，所以是死里逃生啊。

　　43. 答案B。出现Stevenson观点就3、5，所以我们要着重把这三段看仔细了。“We put our faith in digital device, he says, but our digital helpers are too often not up to the job.”我们把信仰关注在数码设备上，但是往往，他们却不合我们的心意，所以数码技术常常没有达到我们的期望。词眼“expectation”和“faith”相关，值得关注。

　　44. 答案A。选项四个褒贬都有，说明文章中肯定存在着与他看法相悖的理论。我们看第四段，“while there may be a number of other possible causes. A map makes might have left the…. Maybe we should blame Ceely for not paying attention, Perhaps the railway authorities are at fault for poor signaling system…… work out that there really is something specific wrong with the GPS equipment.”造成此次事故或者其他高科技失灵事件，可能还有其他很多原因，比如主观人为的，或者是火车信号系统不好等等， But Stevenson doesn’t say. 所以他的观点是片面的。

　　45. 一般性最后一体都会问到主旨大意，作者的观点等等，要做好这一题，我们要继续往后看，6、7两段点出了文章的主题思想。The game between humans and their smart devices is amusing and complex . 是人与科技之间的游戏是复杂的，所以文章讲的是人类与科技之间的关系。

　　46. 答案B。这道题是现学现卖型，考查的是学生的查阅资料能力。第二个三角形顺数第六行讲到，“to keep asking some for information: she was pumping me for details of the new project”跟问句中“pump me about the case”，跟这句话意思相符，这样，答案就很好得出了。

　　47. 答案C。第四个三角形，讲的是Pump的一些固定词组搭配，第一个pump sth out 第四行，to produce words or loud music in a way that is repeated, forceful and continuous, 也可从the government keeps pumping out the same old propaganda(政治宣传)得出。或者我们结合生活常识，当我们在看喜欢的电视剧时，忽然出现一次又一次的广告，我们的情绪是不是会很厌烦呢。所以选择C

　　48.答案A。在文中找到pump-priming, the government is awarding small, pump-priming grants to single mothers who are starting their own business”, award是本题的词眼，与解题有关。说到奖励，当然跟钱少不了关系，所以选择A

　　49.答案D。前面的一些题目是围绕pump, 本段跳跃到punch，所以要毫无顾忌地跳过pun，直接寻找有punch的板块。顺数第三行，the power to be interesting and have a strong effect on people, 以及紧随其后的例子 I felt the performance /speech/presentation lacked punch.看出，尤其是词眼“speech”刚好有对应，所以选D

　　50. 答案D。本题要求我们在第二段中找答案，也就是说四个选项都是出现在此段，在看完第一段内容之后，其实对于文章整体的主题思想会有一个粗略的把握。第二段中出现了两类人，一类人受到好的服务会跟其他12人讲，而受到差的服务的人就会跟20个人说，所以受到好的服务的顾客会提升公司业绩。

　　51. 答案C。根据该词组的字面意思，手机的愤怒，很多学生会选择A，但是看后文说了很多关于手机服务受阻的情况，引起了顾客很多的抱怨，所以让商家明白，对顾客满意变得越来越急需。D B 选项是文中直接表达的意思，他是事件的表面情况，显然这儿要你挖掘深层次的含义。

　　52. 我们看到第五段，段首就是recommended ways of creating customer delight include:…。A 答案很有迷惑性，因为文本中出现always returning calls，但是这儿是回电话，而不是主动打电话;B

　　也有出现，但是商家送更多的购物券作为“thank you note”的代名词，也不对;D promising more, 而文中是under-promising，所以选择C，就是此段括号部分的解释。

　　53. 答案A。此题相对比较简单，是信息寻找题。马上过度到第六段，找到empathy，括号部分有句话“I know how you must feel”,　我理解你的感受吗，与选项A　“我知道你肯定很不开心”相符。

　　54. 答案B。第七段出现airlines，while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. Potential是解题的词眼与 likely对应。

　　55. 答案C。此题选用排除法。A D 选项此篇文章并没有提到。BC选项显然是两个截然不同的意思，到底是承诺多做到的少能吸引顾客呢还是答应的少却做得多更能吸引顾客呢，再看文章最后一句话on the other hand, the more customers are promised, the greater the risk of disappointment.。

　　56. 答案C。细节分析题。找到文中出现laughing guilty 的上下文，原本大人们都在热火朝天地spring clean，Mrs Patrick，“Come on, girls! Let’s take sting to the boys and watch them fly the kites a minute.” On the way we met Mrs. Patrick, Iaughing guiltily as if she were doing something wrong, together with her girls.大人和小孩一起放风筝，把家务放在一边，所以感到很罪过。

　　57. 答案B。解答此题联系后文，parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies,可以看出大人小孩放风筝的时候都很high, 几近疯狂。

　　58. 答案D。如果只看完第六段就做此题的话，很容易误选D，因为此段中大人小孩玩得很疯，很多学生很容易先入为主，想当然地表达“父母应该多陪孩子”的思想。但是我们看第七段，“The strange thing was, we didn’t mention that day afterward I felt a little embarrassed .Surely none of the of the others had been as excited as I.” 作者认为，只有他一个人还记得当初那个放风筝的美好时刻，而其他人都忘记了，所以选D。

　　59. 答案B。原本这位母亲用各种借口来推脱孩子想去外面玩的要求，但是当母亲的母亲回忆起当日那个放风筝的日子时，往日美好的场景开始充斥这位母亲的思绪，所以她欣然答应外出。

　　60. 答案A。第七段作者觉得只有自己还封存着那个美好的饿回忆，自己是孤单的，但是这个从战场回来的男孩，却也是靠着那个美好的回忆在战俘营中生存了下来，所以A，作者不是一个人在珍惜那段记忆。

　　61 答案F。一个团队的成立必须有共同的目标。这样的目标是团队存在的理由。all the members should realize the value and significance of what they are going to do, 词句与“goal target”相关，”common goal, challenging target” “对应something achievable but at the same time tough”。

　　62.答案C。团队成员应该可以公开自由地表达观点。一看到express their opinions freely without fear就能对应open communication, 所以此处答案选择起来比较简单。

　　63. 答案D。每一位成员都有在讨论中提出想法的机会。应尊重每一位被选拔进团队的成员。此题的选择相对比较难一些，因为他没有任何字眼对应选项中总结的词汇。但是我们可以看出，一个队里面有些人贡献很大，有些人却不是，但并不能埋没他们，应该为他们提供能奉献自我的机会，也就是要尊重每个人存在的价值，所以选择respect to all team members.。

　　64.答案B。分歧一定会出现，可以通过辩论等方式解决。看到Disagreement is natural and, in fact, debate and discussion should be encouraged, 不难看出，队友之间可能会有意见分歧的，这个时候辩论和讨论不可少，这样可能会与62题冲突，但是下文有under-the-table” method may be effective，说明这是关于冲突解决的。

　　65.答案A。对一流团队的领袖的要求。此题也较简单，看到A good organizer就知道讲的是领导才能的。

　　【答案】

　　66. cousin – cousin’s rich – richer on --- in put ---put it/that enjoy to --- enjoy

　　Faced --- face Late --- Later slow --- slowly knows --- knew ever --- never

　　【答案】

　　One possible student version:

　　June 8, 2011

　　Mr. Headmaster,

　　I am Li Yue, a student from Class 1, Senior II. I am writing to draw your attention to some improper behaviour among us students: littering and scribbling. It makes our school dirty and unpleasant, and does hard to the image of our school. I always feel ashamed whenever I see this. It is clearly not appropriate for a student to litter and scribble about. I wonder if the school could place more dustbins around and set up specific rules against such behaviour. At the same time, students should be encouraged to develop good habits and better behave themselves. I believe that, with the joint efforts of both teachers and students, our school will become a more enjoyable place in the near future.